Terms & Conditions

Last Updated: November 2025

Welcome

Welcome to Glasgow Health Limited, trading as Quantum Health (“we”, “our”, “us”). By using our website https://quantumhealth.uk (the “Site") or accessing any of our services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Site or our services.

1. Who We Are

These Terms apply to all services provided by:

Quantum Health
Registered Entity: Glasgow Health Limited (Scotland)
Clinic Address: 186 Kilmarnock Road, Shawlands, Glasgow, G41 3PG
Telephone: 0141 370 5600
Mobile/WhatsApp: +44 7495 979210
Email: info@quantumhealth.uk
Website: https://quantumhealth.uk

We are a private medical clinic. We do not provide emergency or urgent care. If you are experiencing a medical emergency, call 999 or attend A&E.

2. Use of Website

By using our Site, you confirm that you are aged 18 or over and will not misuse, disrupt, or attempt to gain unauthorised access to our systems. We may suspend access where misuse is suspected.

3. Changes to These Terms

We may update or amend these Terms from time to time. Any changes will take effect immediately upon being published on the Site. By continuing to use the Site or our services after changes are made, you agree to be bound by the updated Terms.

4. Appointments & Bookings

Appointments may be booked online, by phone, or in person.
Payment is required at the time of booking.
Accurate information must be provided when booking and attending appointments.

5. Fees & Payments

Fees are listed on our website and may be updated.
Additional charges apply for tests, reports, imaging, prescriptions, and procedures.
We accept standard debit/credit cards and other approved payment methods.

6. Cancellation & Non-Attendance

More than 24 hours’ notice: No charge.
Less than 24 hours’ notice or non-attendance: Full appointment fee is charged.

This applies to all patients, including membership plans.

7. Refunds

No refunds are provided for completed consultations.
No refunds are given if a patient declines or disagrees with clinical advice.
If the clinic cancels an appointment, a refund or rescheduled appointment will be offered.

8. Clinical Care

Care is provided by licensed clinicians in line with GMC standards.
You are responsible for providing accurate medical history and medication details.
Outcomes vary between individuals; no specific result is guaranteed.

9. Prescriptions

Prescriptions are provided only when clinically appropriate.
We do not guarantee a prescription at any consultation.
Some medications are private-prescription only and may incur additional pharmacy fees.

10. Tests & Results

Tests are performed only when clinically indicated.
Turnaround times vary; delays may occur from external laboratories.
We are not responsible for delays caused by third-party providers.

11. Medical Records & Data Protection

All records are kept securely under UK GDPR and confidentiality standards.
Records may be shared only with your consent or where legally required.

12. Membership Plans (If Applicable)

Membership provides access to private GP consultations.
Membership does not replace your NHS registration.
Fair usage applies (reasonable number of appointments per month).
Membership cancellation follows the same cancellation rules stated above.

13. Limitation of Liability

We are not liable for indirect or consequential loss, including business or data loss. Our total liability will not exceed the amount paid for the relevant service.

14. Complaints

Complaints should be submitted in writing to the clinic by email. We acknowledge within 3 working days and aim to respond within 20 working days.

15. Governing Law

These Terms are governed by Scottish law. Any disputes will be resolved exclusively in the Scottish courts.

Acknowledgment

By booking an appointment, using our services, or visiting our Site, you confirm that you have read and agree to these Terms.