Quantum Health provides patient-centred private medical services with a focus on discretion and personalised care.
Welcome to Glasgow Health Limited, trading as Quantum Health (“we”, “our”, “us”). By using our website https://quantumhealth.uk (the “Site") or accessing any of our services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Site or our services.
These Terms apply to all services provided by:
We are a private, independent medical clinic providing non-emergency healthcare services. If you are experiencing a medical emergency, call 999 or attend A&E. We do not offer emergency medical services.
By using our Site, you confirm that you are aged 18 or over and will not misuse, disrupt, or attempt to gain unauthorised access to our systems. We may suspend access where misuse is suspected.
We may update or amend these Terms from time to time. Any changes will take effect immediately upon being published on the Site. By continuing to use the Site or our services after changes are made, you agree to be bound by the updated Terms.
All appointments must be booked in advance and are confirmed upon receipt of full payment or the required deposit.
Patients must provide accurate, complete, and up-to-date medical information at all times.
We reserve the right to decline or defer treatment where sufficient clinical information is not available or where it is not clinically appropriate to proceed.
Fees are generally non-refundable. However, refunds will be provided where required under applicable UK consumer law. Nothing in these Terms affects your statutory rights under UK consumer law.
A minimum deposit of £50 is required to secure appointment bookings.
The deposit is retained to cover clinical time and administrative tasks.
Deposits are deducted from the total consultation fee.
Deposits are non-refundable where:
All pricing is subject to change with reasonable notice.
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
Cancellations made with less than 48 hours’ notice may be chargeable in full.
Cancellations made less than 24 hours before the appointment time are fully chargeable. We are happy to offer an alternative appointment where possible.
Failure to attend a booked appointment will result in the full appointment fee being charged.
If a patient arrives more than 15 minutes late, we may:
Where we cancel an appointment, the patient will be offered either:
We may, at our discretion, waive or reduce charges in cases of exceptional circumstances.
Refunds will only be issued where required under UK consumer law or where the clinic cancels a service, and no suitable alternative is accepted.
Refunds will not be provided based on dissatisfaction with clinical outcomes or decisions, including where:
Once a consultation, test, or clinical service has been delivered, it is considered fulfilled and is non-refundable, except where required under UK consumer law.
Where services involve third-party providers (including laboratories), the following applies:
Our services may be offered either on a membership basis (monthly or annual plans) or as pay-as-you-go services without ongoing subscription.
Where services are purchased on a pay-as-you-go basis (including structured programmes such as weight management programmes), the full programme fee or agreed instalment plan remains payable for the committed duration and is not cancellable part-way, except where required under UK consumer law.
By signing up to our services, you become a registered member of the clinic. As part of your membership, you will automatically receive email communications from us, including service updates, health information, and relevant clinic news.
You may opt out of non-essential communications at any time by using the unsubscribe link included in our emails or by contacting the clinic directly.
Memberships are billed monthly or annually by direct debit.
Where membership includes health assessments or bundled services, a minimum 12-month commitment applies.
A 14-day cooling-off period applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If the patient requests that the service begins within this period, they acknowledge that the right to cancel may be lost once the service has commenced.
Where an appointment is booked within the cooling-off period and performance is requested to begin immediately, the service is deemed to have commenced at the time of booking, and cancellation rights may not apply once work has started.
After any applicable minimum term, memberships may be cancelled with 30 days’ written notice.
Cancellation cannot take effect before the end of the minimum commitment period.
Where a membership includes a health assessment or other bundled services that have already been used, we reserve the right to deduct the full standalone cost of those services from any fees paid when calculating any refund or outstanding balance.
No refunds are provided for unused membership periods or benefits, subject to the above adjustment.
Memberships renew automatically at the end of each billing period unless cancelled in accordance with these Terms.
Where pricing changes apply at the point of renewal, the renewed membership will be charged at the updated rate. We will provide at least 30 days’ notice of any pricing changes prior to renewal. Continued membership beyond this notice period constitutes acceptance of the revised pricing.
Membership benefits are provided for reasonable personal use.
We reserve the right to review usage where it is reasonably considered excessive, inappropriate, or inconsistent with the intended purpose of the membership, acting fairly and proportionately
Membership benefits vary depending on the plan selected.
Benefits are non-transferable, non-shareable, and have no cash value.
All membership appointments remain subject to the cancellation and non-attendance policy set out in Section 4.
We may adjust membership pricing with at least 30 days’ written notice.
Continued use of the service after this notice period constitutes acceptance of new pricing.
We may suspend or terminate membership where:
All prescribing is carried out in accordance with:
A consultation does not guarantee that a prescription will be issued.
Prescribing decisions are based solely on clinical judgement, safety, and appropriateness.
Prescribing decisions rely on information provided by the patient and clinical assessment.
We do not have automatic access to NHS medical records.
Patients are responsible for ensuring all information provided is accurate and complete.
We may refuse to prescribe where:
We may require additional information, investigations, or follow-up before prescribing.
Controlled drugs are prescribed strictly in accordance with UK law.
We reserve the right, in line with clinical judgement and patient safety, to decline prescribing where appropriate
Prescriptions issued are private.
Medication costs are not included unless explicitly stated.
Ongoing prescribing may require follow-up consultations, monitoring, or investigations.
Failure to engage with recommended follow-up may result in discontinuation of prescribing.
We may refuse prescribing where:
We may recommend transfer of prescribing to your NHS GP where clinically appropriate.
We are not obliged to continue prescriptions initiated elsewhere.
We do not provide emergency prescribing or emergency medical services.
In urgent situations, patients should contact NHS 111, their GP, or emergency services.
Quantum Health is a private, non-emergency healthcare service.
We do not have access to full NHS records or complete medical histories.
Patients are responsible for providing complete and accurate information.
Clinical outcomes may vary, and we cannot guarantee specific diagnoses, results, or treatment outcomes
We reserve the right to refuse without liability or discontinue care where:
We aim to provide a high standard of care and welcome feedback.
Written consent is required where a complaint is made on behalf of a patient.
Complaints should be made as soon as possible and, where practicable, within 2 months of the incident or awareness of the issue.
Complaints outside this timeframe may still be considered where there is good reason.
Contact us: info@quantumhealth.uk
Complaints will be acknowledged within 3 working days.
We aim to provide a full and considered response within 20 working days.
If you remain dissatisfied, you may contact:
Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent
Edinburgh EH12 9EB
Email: hcis.clinicregulation@nhs.scot
All complaints are handled in accordance with strict medical confidentiality and UK GDPR requirements.
All records are kept securely under UK GDPR and confidentiality standards.
Records may be shared only with your consent or where legally required.
We are not liable for indirect or consequential loss, including business or data loss. Our total liability will not exceed the amount paid for the relevant service.
These Terms are governed by Scottish law. Any disputes will be resolved exclusively in the Scottish courts.
By booking an appointment, purchasing services, or joining a membership, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
